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management team and 755 am for the rest and dismisses at 150 pm. the lab takes place in the kitchen at gateway 076. suggested textbook restaurant management customers operations and employees. 3rd edition robert christie mill pearsonprentice hall upper saddle river new jersey 2007.
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director of rooms operations responsible for all guest service functions in a hotel including front desk reserva tions bell staff housekeeping concierge and telephone operators. property management system reservation system revenue management system distribution and channel management customer relationship management and
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